Shipping & Returns

Carriers:  We ship via UPS and USPS. You will receive an email with tracking information upon shipment of your package.

International Shipping:  Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

Free Shipping:  Free shipping is available on orders over $150. This applies to most items in our store except for Gift Baskets, Aromatherapy Diffusers and Liquid Soap Refill Pouches. These products are bulky or fragile and require extra protection and care to ensure they arrive safely. Our DOZEN discount cannot be combined with free shipping. 

Turnaround Time:   The total shipping time for your order is our turnaround time plus the time in transit. For information about transit times, visit the USPS and UPS websites. We strive for a 24 - 48 hour turnaround upon receipt of payment, but during busy times such as the holiday season, it can be as much as 3-4 days. Orders placed over the weekend will be shipped out on the following Monday or Tuesday. All orders are shipped from Napa, CA. 

Lost or Stolen Packages:   Please note that we are not responsible for lost or stolen packages. Make sure to choose a secure location to receive your shipment.  If the tracking on your package shows delivered, please contact your local Post Office or UPS location depending upon which carrier was used for your shipment to help further.

Returns & Exchanges:  Unused items in original condition can be returned less shipping costs within 10 days of receipt. Please contact us via email or phone to process a return or exchange.